FAQ

Frequently Asked Questions.


What is P2P Cash?

P2P Cash is a US based regulated money transfer service operated exclusively by P2P Cash, Inc. The service allows you to send money anytime to family and friends abroad using the internet or a smartphone. The service saves you time and money and it is convenient to use.

How do I transfer money?

First you need to register with us, which is quick and easy. We are required by law to collect some basic information about you, and you will need to set up the details of whom you want to send the money to, and then enter your method of payment for the transfer. It is that simple.

How much do you charge?

This service has no transfer fees at this time for sending foreign currency.

If you choose to fund your transfer with a card, the card networks charge a $0.30 + 2% of total amount sent, which you will have to cover.*

If you fund with a direct bank draft (e-check), P2P Cash will cover the payment processing charge.

If you send a recipient US dollars (USD), a flat $3 fee applies.

These rules help us maintain the SEND CASH HOME FREE program.

How much can I send?

The minimum amount is $100 and the maximum is $750 per transaction, up to $750 per day in total. The maximum you can send in any calendar month is $5,000 in total.

Does the recipient pay any fees or charges?

There is no transaction fee associated with this transaction for any recipient.

Can I send money on a Public Holiday and Week-ends?

Yes. P2P Cash is available to send money on-demand, anytime 24×7.

What if I don’t have a P2P Cash account?

All you need to do is sign up with P2P Cash today. You can use a Bank Transfer, Debit Card, or Credit Card* (including pre-paid cards) issued by a US bank. The sign-up process takes a minute to complete and is free of charge. As soon as your sign-up process is complete you can start sending money to Kenya.

I am unable to register online, what should I do?

If you are experiencing difficulties during the sign up process please contact our customer service and support department. They will be pleased to assist you with any aspect of the sign up, identity verification or send-money processes. Please note that customer service representatives will never ask you to reveal any confidential data, including your bank or card details. We will simply provide a helping hand to guide you through the process.

Can I change my account details?

Yes, certain details of your account can be changed such as the email address and other details. Once you have been verified and you change your residential address details this will require you to be re-verified using the new address information.

What other payment methods are possible?

We currently accept bank transfers, Debit Cards or Credit Cards*, including pre-paid debit cards issued by US Banks.

Can I change the details of my Recipient?

Yes. Once a Recipient has been added you can change any aspect of a Recipient as long as there are no outstanding transactions for that Recipient. You can also add other Recipients up to a maximum of 10.

Please note that for security reasons, once a Recipient has been added the Recipient Name cannot be changed. If a name change is required a new Recipient Profile will need to be set up. Don’t worry we allow each registered user to send money to up to 10 separate Recipients.

Can I cancel a transaction?

Due to the efficiency of the service with our banking partners, when you confirm the Send Money Transaction we credit the funds immediately. Therefore you will need to contact the Recipient for the return of funds.

How long does the transfer take?

P2P Cash processes transactions upon receipt of “good funds” and instructions are sent to our banking partners immediately thereafter. Each credit to partner bank accounts or other disbursement methods are time-stamped upon arrival providing complete transparency in the process.